• In the event of a death or permanent disability claim, your subscription contract will be settled in full
• In the event of a temporary disability or retrenchment claim, the monthly service charge will be paid for a period of 6 (six) months respectively as detailed in the policy summary provided

• accidental, physical loss of or irreparable damage to the device
• theft

Please note that iBsure is limited to the desktop, laptop, express and USB modems

In the above instances, we will replace your modem with the same type or one of similar price and quality immediately after your claim has been lodged and verified. If you claim against a damaged modem, a courier service will be sent to collect and simultaneously replace the damaged machine.

3. Combined Credit Life and Modem CoverR40.00 per month.

Please note:
iB Sure is underwritten by The Hollard Insurance Company Ltd and Hollard Life Assurance Company Ltd, otherwise known as Hollard, and both are licensed Financial Services Providers. iBurst is a representative of Hollard.

Frequently asked questions

How do I apply?
Simply complete and submit the insurance application below. We will send you the policy wording for the cover selected

When does my insurance cover commence?
From the moment that you pay for the insurance cover.

How do I claim?
Call our insurance helpline on 0861 742 767 for guidance on claiming. Alternatively, complete this form and fax or email your claim to 0865 068 400 or This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

How long is my claim likely to take?
Modem: Your claim will be attended to over the phone and a courier company will collect the damaged modem and provide you with a new one within 48 hours.

Credit Life: The claim will be settled within 5 days of all valid, required documentation having been received.